Frequently Asked Questions

DOES FRAZE PAVILION HAVE A BAG SIZE POLICY?

YES. Bag/purse/tote size is limited to 12″x12″x6″.
Any bag/purse/tote in excess of 12″x12″x6″ must be returned to vehicle.
All Backpacks, Backpack Purses and Coolers of ANY size are NOT PERMITTED into the venue.
READ MORE ON THE VENUE BAG POLICY

You may purchase a reusable clear tote measuring 12″x12″x6.”
Sold for $5 at Fraze FanFare and at entrance gates on show nights.

PROHIBITED
As of August 2016, the following bags are PROHIBITED. Backpacks, Backpack Purses and Coolers of ANY size are NOT PERMITTED into the venue.

DOES MY INFANT BABY NEED A TICKET?
YES.  Children of all ages must have a ticket for Fraze events. For reserved seat shows, children under the age of 5 may not sit in Plaza or Orchestra seating and are welcome to sit in the Lawn or Terrace sections. Strollers are not allowed in Fraze Pavilion for any ticketed event.

DOES THE FRAZE PAVILION OFFER SEASON TICKETS?
At the current time, we do not offer a season ticket package. We do offer tickets for summer concerts through our Fraze Fan Club Program.

WHERE ARE THE FRAZE PAVILION TICKET OFFICES LOCATED?
There are two locations to purchase tickets. Fraze FanFare store is located inside Town & Country Shopping Center (East hallway next to Figlios restaurant). The Fraze Pavilion Ticket Office is conveniently located on Lincoln Park Boulevard West, adjacent to Ernie’s Concessions on the west side of the building.

Fraze FanFare Store
Located inside Town & Country Shopping Center
(East hallway, next to Figlios restaurant)
Stroop Road and Far Hills Avenue
424 E. Stroop Road
Kettering, Ohio 45429
(937) 296-3300
HOURS:
Monday-Friday: 11AM to 6PM
Saturday: 10AM to 6PM
Sunday: 12PM to 5PM

Fraze Pavilion Ticket Office
Located in Lincoln Park
695 Lincoln Park Boulevard
Kettering, Ohio 45429
HOURS:
Reopen in spring of 2020.

IMPORTANT NOTICE REGARDING PURCHASING TICKETS
We want our guests to have a great experience when purchasing tickets, therefore Fraze Pavilion strongly encourages you to ONLY purchase tickets online at Etix.com (our exclusive ticketing partner). You may also purchase in person at the Fraze Fanfare store or over the phone with Etix at 1-800-514-3849. Ticket purchases from all other secondary parties are not guaranteed to be authentic and subsequently do not guarantee entry (please note that tickets are sometimes available via official artist webpages for presales, fan club VIP packages, etc.) Fraze Pavilion has no relationship with any other ticket vendor. We will not be able to verify your account information with any secondary party vendor. Again, we want you to have a great night – so to purchase tickets electronically, only use official links provided from Fraze Pavilion at www.fraze.com, download the Fraze app, or via our social media platforms.

WHAT IF IT RAINS?
All concerts are held rain or shine. Umbrellas are not permitted. Guests are encouraged to wear rain apparel and ponchos are available for purchase for $2. Guests who hold lawn or terrace tickets are advised to bring a blanket. Fraze Pavilion reserves the right to interrupt or delay any performance. Should we need to evacuate the facility for severe weather, updates will be posted to our social media sites.

For the safety of our guests, artists and team members, please note in the event of threatening weather (lightning, hail, high winds or very hard rain) we will evacuate the facility. We thank you for your cooperation and understanding during any evacuation.

HOW DO I GET TO FRAZE PAVILION?
South: From Cincinnati
East: From Columbus
West: From Indianapolis
North: From Toledo

WHERE CAN I PARK?
Free parking is available at select lots around the facility. Parking is not guaranteed.  You may also park on surrounding side streets, where permitted. Please allow sufficient time to park, walk to venue and enter gates.

HOW DOES FRAZE PAVILION ACCOMMODATE SPECIAL NEEDS?
Facilities at Fraze Pavilion are wheelchair-accessible, with wheelchair seating available on Plaza, Orchestra, Lawn and Terrace levels. We offer a drop-off area on Lincoln Park Boulevard, east and west of the Pavilion, with limited handicapped parking on east and westbound Lincoln Park Boulevard. Space is available on a first-come, first-serve basis. If you have special needs, please let the ticket office team member know when you purchase your tickets. For other accessibility issues, call (937) 296-3300 no less than seven days in advance of your visit.

CAN I BRING MY LAWN CHAIR TO SIT ON THE LAWN?
Seat backs are available for rent for lawn seating. Lawn chairs, beach chairs and stadium seats are not permitted. Any chair with exposed metal, wood or plastic is not permitted. Back supports that do not elevate patrons off the ground, or contain exposed metal, wood or plastic may be brought into the facility. Blankets are recommended and encouraged!

WHAT DOES IT COST TO RENT A FRAZE SEAT BACK?
Pre-order online to reserve your seat back and save! Order online in advance of show date for $12 each, or $15 on day of show. Seat backs are available for rent or pick-up when the gates open. Back supports that do not contain exposed metal, wood, or plastic, or elevate patrons off the ground may be brought into the facility. Seating areas are not covered and lawn and terrace seating may be wet.

PLEASE NOTE: Limited number of seat backs are available for rental at each show. Ticket to performance not included.

WHAT DOES “GENERAL ADMISSION” MEAN?
Several concerts each summer are sold as General Admission, meaning all seating is unreserved and available on a “First Come, First Serve” basis. There are NO saving of seats, rows or blanket space associated with general admission seating. Your entire group must be in attendance to ensure sitting together or face foreiture of any “saved” seats.

CAN I BRING MY CAMERA?
Camera policies vary from show to show.  Some artists allow personal cameras (point & shoot only) and cell phones.  We ask all guests to be courteous of other concert goers and refrain from blocking the views of others with your devices.

When you see this label posted on our website, the artist requests “no cameras.” No cameras of any type, including cell phones, may be used.

Unless authorized in advance, professional video and audio recording is prohibited. At no time are laser pointers allowed.

Fraze Pavilion has the right to make the determination on all cameras on behalf of the artists and film or tape is subject to confiscation and becomes the property of the artist.

WHAT CAN I BRING TO FRAZE PAVILION?
You may bring blankets, binoculars, and food and beverages purchased at Ernie’s Concessions. Each guest may bring one factory sealed bottle of water. Due to Ohio State Law and local ordinances, patrons may only drink those alcoholic beverages served at Ernie’s. Fraze Pavilion reserves the right to refuse service to those guests who are, or appear to be, intoxicated. You must be 21 years of age with proper identification to purchase alcohol. No other beverages or outside food, except those purchased at Ernie’s, are allowed in the pavilion. Beer and wine sales end approximately 30 minutes prior to the end of the show.

WHAT IS PROHIBITED AT FRAZE PAVILION?
For the safety and security of all guests, the following items are NOT permitted:
Bag/purse size is limited to 12″x12″x6″. Any bag/purse in excess of 12″x12″x6″ must be returned to vehicle and will not be item checked.
Back Packs
Alcoholic Beverages
Animals (except for service animals)
Cans
Bottles
Personal beverage containers
Coolers
Professional Video cameras
Professional Recording devices
Signs & Posters
Fireworks
Laser pointers
Lawn chairs
Beach chairs
Stadium seats with exposed metal, wood or plastic
Skateboards
Bicycles
Picnic baskets
Strollers
Umbrellas
Aerosol cans
Weapons (including knives)
Firearms (unless permitted by applicable law)
Any other item deemed dangerous or inappropriate

Prohibited items subject to venue discretion and may vary for festivals and other select events. All carry-in items including appropriate sized bags/purses are subject to search. Be aware that added security measures may slow down entry so please allow sufficient time prior to your arrival.

SINCE I HAVE A VALID OHIO CONCEALED HANDGUN LICENSE, MAY I TAKE MY HANDGUN INTO THE FRAZE PAVILION?
No. Under Ohio law, the Fraze Pavilion is classified as a government building, and pursuant to Ohio Revised Code section 2923.1212, no firearms are permitted to be taken into the Fraze Pavilion.

DO YOU HAVE A LOST AND FOUND?
Yes. If you believe you left or lost an item at a Fraze Pavilion event, you may contact us at (937) 296-3300. Fraze Pavilion is not responsible for lost or stolen items. 
(Please note: item check services are no longer offered)

CAN I STAND DURING A CONCERT?
Standing during a concert may be acceptable behavior. Many performers instruct Fraze Pavilion operation managers not to ask anyone to sit down during their performance. Each situation is handled on an individual basis. Fraze Pavilion reserves the right to ask disruptive guests and those refusing to respect our rules to leave without a refund.

IS SMOKING ALLOWED?
For the comfort of our guests, smoking (including e-cigarettes) is not permitted in any amphitheater seating area, restrooms, or select park and sidewalk areas appropriately signed.

WHAT TIME SHOULD I GET TO FRAZE PAVILION?
Allow ample time to park, walk to venue and for security screening. Free concert gates open 60 minutes prior to the start of the show. Festival gates open at the posted festival start time. For ticketed performances, gates open 90 minutes prior to the show time. Late arriving guests may be asked to wait for a break in the music before taking a seat.

AM I ALLOWED TO LEAVE THE PAVILION AND RE-ENTER LATER?
There is no re-entry to Fraze Pavilion during ticketed performances.

WHY ARE THE SIDEWALKS CLOSED AROUND THE PARK ON EVENT NIGHTS?
Sidewalks are closed on ticketed shows to ensure the safety of those guests with tickets to venue events and as a protection for the equipment trucks and buses parked along the sidewalk.

DOES FRAZE HAVE AN ATM MACHINE ON SITE?
Yes! For your convenience, an ATM is available adjacent to the Ticket Office at all Fraze Pavilion events.

WHEN CAN I PICK UP MY TICKETS IN WILL CALL?
Will call tickets are available for pick up AFTER 3:00 PM on the day of the event at the Fraze Pavilion ticket office. The person purchasing the tickets must be present and show picture I.D., the credit card used for making the purchase and the confirmation number.

DOES FRAZE PAVILION HAVE A DISRUPTIVE GUEST POLICY?
As a courtesy to other guests, Fraze Pavilion reserves the right to ask disruptive guests and those refusing to respect our rules to leave without a refund.

HOW SHOULD I DRESS FOR AN OUTDOOR CONCERT?
Informal attire is entirely appropriate and you may want to bring a sweater or light jacket as temperatures cool later in the evening. Comfortable footwear is a good idea for the walk to and from the parking area.

WHERE MAY I REDEEM MY FRAZE PAVILION GIFT CERTIFICATE?
Fraze Gift Certificates can be redeemed at Fraze FanFare store or the Fraze Pavilion Ticket Office during normal business hours.

I’M IN A BAND, HOW DO I GET OUR INFORMATION TO FRAZE FOR CONSIDERATION?
Fraze Pavilion accepts artist/band promotional material January through March and October through December. Please send a press kit including biography, song list, CD and/or DVD to:
Fraze Pavilion
695 Lincoln Park Boulevard
Kettering, OH 45429

Please note any material received will not be returned.

WHAT HOTEL ACCOMMODATIONS ARE LOCATED NEAR FRAZE PAVILION?
A variety of hotels are located within 15 minutes of Fraze Pavilion:

Dayton Marriott
1414 South Patterson Boulevard
Dayton, Ohio 45409
(937) 223-1000
(800) 228-9290

Holiday Inn Express
Hotel & Suites
5655 Wilmington Pike
Centerville, Ohio 45459
(937) 424-5757
(937) 424-5758 fax

Holiday Inn Express
Hotel & Suites – Dayton/South I-675
7701 Washington Village Drive
Dayton, Ohio 45459
(937) 938-9550

DoubleTree Guest Suites – Dayton
300 Prestige Place
Dayton, Ohio 45342
(937) 436-2400
(937) 436-2886 (fax)

Crowne Plaza – Dayton
33 East 5th Street
Dayton, Ohio 45402
(937) 224-0800